Terms & Conditions

 


ABOUT US

Potters Paints by The Little Tin Workshop Ltd is a UK company based in South Wales. You can find us at Unit 9 Argon Street Newport NP20 5NS.

We want you to be happy with our products! However, if you have any suggestions or comments about our products or web store, please contact us using the details below.

General enquiries:
Phone: +44 (0) 7514 574601
Email: enquiries@potterspaints.co.uk

Web order enquiries:
Phone: +44 (0) 7985 281507
Email: mailorder@potterspaints.co.uk

Our normal hours are Mon-Fri 9:00am-4:00pm (GMT)


MAKING A PURCHASE

Our web store is available in the UK only. To make a purchase, just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit or debit card payments. We accept Visa, Mastercard, Switch, and Maestro. We do this through the external company PayPal. You do not have to have a PayPal account to pay for your goods but you will need a credit or debit card. We do not store or use any of your card details on our website. For more information, please take a look at PayPal’s Privacy Policy or read about the service they provide

We only ship orders to the United Kingdom. To place an order from outside the UK, please contact any of our stockists who service other territories. Please visit our stockist listing page to find your nearest stockist.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


RETURNS POLICY

For our Returns Policy, please head to our Delivery & Returns page for more information.

Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here.


 

Our Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we’ll store and handle that data, and keep it safe. It has been updated as of April 2018, and will continue to be updated and improved.Please click hereto read it in full.


PASSWORD POLICY

When creating an account, customers must make a password. To ensure your privacy is protected, please follow the points of this Password Policy.

  • All passwords should be reasonably complex and difficult for unauthorised people to guess. Customers should choose passwords that are at least eight characters long and contain a combination of upper- and lower-case letters and digits.

  • In addition to meeting those requirements, customers are advised to use common sense when choosing passwords. Try to avoid basic combinations that are easy to crack. For instance, choices like “password,” “password1” and “Pa$$w0rd” are equally poor from a security perspective.

  • A password should be unique, with meaning only to the customer who chooses it. That means dictionary words, common phrases and even names should be avoided. 

  • We suggest that passwords should be changed regularly.

  • If the security of a password is in doubt– for example, if it appears that an unauthorised person has logged in to your account — the password must be changed immediately.

  • We suggest customers never share their passwords with anyone else.


DISCLAIMER

Information and technical advice supplied by, or on behalf of, Potters Paints cannot be construed to imply any legally binding assurance of any product’s suitability for a specific purpose. Furthermore, any and all advice provided by employees, or by our stockists, regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.

We reserve the right to alter product specifications without notice. While we take every care to ensure colour accuracy, due to the production process there may be subtle shade variations between batches. When working with paint from different batches, it is advisable to mix two or more tins together to ensure colour consistency. Please note that the final appearance of the colour can be affected by many different factors including substrate, application, lighting and choice of finish.