Delivery & Returns

We only ship orders within the United Kingdom as we are very aware of the impact for the environment shipping our products to Europe and the rest of the world can impact the environment..

 


PAYMENT

Our online store is available to the UK only. Once in the checkout, you have the option to create an account with us. This is not compulsory but you will be able to see past orders. 

Our checkout will re-direct you to PayPal.com in order for us to take a safe payment. You do not need a PayPal account to complete payment. Just scroll down to the button ‘Pay by Debit or Credit Card’ and checkout as a guest.

For more information on making a purchase, click here for our Terms & Conditions.


DELIVERY

Your parcels are lovingly created and hand packed from our Headquarters in South Wales and delivered straight to your door.

We offer a standard home delivery service by courier. Deliveries are made within our courier’s standard operating hours Monday to Friday. No deliveries are made on weekends or Bank Holidays. Please note our factory, warehouse and offices are closed on bank holidays in the UK and between Christmas and New Year – dispatches and deliveries will not be made during these periods.

Our rates vary depending on the weight of your cart. Smaller items start from £1.50 delivery, and increase up to a maximum of £6.95 depending on postcode. 500ml of paint will cost £5.95 – £6.95 delivery. Anything upto 15kg will cost the same.

We aim to deliver within 2-3 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday, with the 2-3 working days delivery coming in to effect then.

Please note that we cannot deliver to PO Boxes


RETURNS

If you’d like to return your unopened and unused purchase, please follow the instructions of the Potters Paints Returns Policy.

Unfortunately we cannot refund items that have been opened or used. You can return any unopened items within 14 days of purchase.

To start the returns process, please contact the Mail Order Team regarding the return via mailorder@potterspaints.co.uk or on +44 (0) 7985 281507

Mail order returns should be sent to the following address:
The Little Tin Workshop
Unit 9 Aragon Street
Newport
NP20 5NS

Customers must arrange (at their own cost) to return the goods to the address above. We suggest you used a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Please note we cannot refund items that have damaged while in transit due to improper packaging. Make sure you wrap them up well!

Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here.


CANCELLING YOUR ORDER

If after making a purchase you wish to cancel your order, please give us a call asap.

If your order has not been dispatched, you will receive a full refund immediately. If your order has been dispatched, you will receive your refund on returning your order to us.


PROBLEMS WITH YOUR ORDER

If in the unlikely event your products arrive damaged, please contact the Mail Order Team by calling +44 (0) 7985 281507– if your call is received before 12.30pm, the necessary replacement items will be dispatched the same day.

For more information on orders, shipping and handling, legal and rights, take a look at our Terms & Conditions page.